If you have concerns or are looking for more information about our services, read below our professionals’ answers to frequently asked questions. If you need more assistance please fill out the form on the Contact page.
Proceed to change your reservation directly from your personal area on our website, before the day of currency withdrawal.
You can go to one of our agencies and change your currency: to find out the agency nearest you click here. Purchase the buy-back service and change your currency at no cost.
You can change the pickup location up to 48 hours before the pickup date by simply logging into your personal area and changing the reservation you made.
Otherwise, you can contact our toll-free number: 800305357.
On the login page, click on “Retrieve password” and enter the email address with which you signed up for the platform.
Check that emails do not go to spam in your inbox. If not, do not hesitate to contact us by filling out the form on the Contact Us page.