If you have concerns or are looking for more information about our services, read below our professionals’ answers to frequently asked questions. If you need more assistance please fill out the form on the Contact page.




Customer care

Of course, you can always change your reservation. In order to change your reservation, log in to your personal area and proceed to make the change.

Proceed to change your reservation directly from your personal area on our website, before the day of currency withdrawal.

Enter your personal area, on our website, and change the reservation you have made.
With Forexchange you pay no penalty-you just have to cancel the reservation in your personal area before departure. Purchase the buy-back service and you will always have the protection you need.

You can go to one of our agencies and change your currency: to find out the agency nearest you click here. Purchase the buy-back service and change your currency at no cost.

No problem: by logging into your personal area you can change your information at any time.
In order to withdraw currency, you will need to bring a valid ID and your Social Security Number.

You can change the pickup location up to 48 hours before the pickup date by simply logging into your personal area and changing the reservation you made.

Otherwise, you can contact our toll-free number: 800305357.

Access your personal area on our website and click on “Edit my reservation,” or call our toll-free number: 800305357.
To request a ticket refund you will have to follow the normal procedures provided by Trenitalia or Italo.
Remember to bring a hard or digital copy of the purchased ticket with you.
You will need to bring your purchased airline ticket and a valid ID with you. If traveling outside Europe by air, you will need to present a valid Passport and apply for any visas to enter the country.
Yes, at the time of currency withdrawal you will be able to pay in cash or with a credit or debit card.

On the login page, click on “Retrieve password” and enter the email address with which you signed up for the platform.

Check that emails do not go to spam in your inbox. If not, do not hesitate to contact us by filling out the form on the Contact Us page.