Transparency of services

Relations between Forexchange and its customers are governed by the Consumer Code, enacted by Legislative Decree No. 206 of September 6, 2005, on consumer rights.

The Consumer Code is marked by the recognition of the “fundamental rights” of consumers and users, “adequate information and correct advertising,” “the execution of commercial practices according to principles of good faith, fairness and loyalty,” and “fairness, transparency and equity in contractual relations” (Article 2).

It requires that “consumer information […]” be “expressed in a clear and comprehensible manner […] such as to ensure consumer awareness” (Art. 5).

Based on the above and the contents of Articles 13, 14, 18, 21 and 22 of the aforementioned Legislative Decree 206/2005, Forexchange undertakes to:

  • Publicize rates, prices and other contractual conditions practiced for transactions and services and make known the main means of protection provided in favor of customers.
  • Ensure form requirements and minimum content of contracts.
  • Guarantee the customer forms of protection in cases of changes in contractual conditions and periodic communications suitable for informing the customer about the progress of the contractual relationship.
  • Prepare specific rules for the case of using remote communication techniques.
  • Equip itself with organizational requirements aimed at guarding against legal and reputational risks, including by maintaining transparent and fair relationships with customers.
  • Make the following documentation available to the client: