Relations between Forexchange and its customers are governed by the Consumer Code, enacted by Legislative Decree No. 206 of September 6, 2005, on consumer rights.
The Consumer Code is marked by the recognition of the “fundamental rights” of consumers and users, “adequate information and correct advertising,” “the execution of commercial practices according to principles of good faith, fairness and loyalty,” and “fairness, transparency and equity in contractual relations” (Article 2).
It requires that “consumer information […]” be “expressed in a clear and comprehensible manner […] such as to ensure consumer awareness” (Art. 5).
Based on the above and the contents of Articles 13, 14, 18, 21 and 22 of the aforementioned Legislative Decree 206/2005, Forexchange undertakes to: