Macor Italian S.r.l., part of The Western Union group, is committed to providing equal access to our services for all individuals, including persons with disabilities, in compliance with Legislative Decree 106/2018 and Legislative Decree 82/2022 implementing the European Act (EAA) (Directive (EU) 2019/882) and WCAG 2.1 Level AA, with a roadmap toward WCAG 2.2 Level AA.
We strive to ensure that our digital and retail services are accessible and inclusive to all consumers.
Despite our efforts, some aspects of our digital services may not yet be fully accessible. We have identified opportunities for improvement and are actively addressing these as part of our ongoing accessibility roadmap. For customers who cannot access digital channels, alternative communication methods such as telephone support and support provided at our retail locations.
This web site is not fully compliant with the requirements set out in Annex A of the UNI CEI EN 301549 standard (WCAG 2.1), as the following contents are not accessible due to the absence of substantial and significant modifications since the regulation came into effect:
online currency exchange reservation tools, Audio guides, Esam, Experience, Trenitalia railway ticket, link redirect to a separate website for travel insurance purchase, as well as the informational pages on services provided at the Company’s retail locations and their respective positions, tourist information blog posts as well as disclosures on consumer protection and transparency.
This statement has been drafted on 01/06/2025.
We welcome feedback on accessibility and encourage you to share suggestions or report barriers. You can reach our Customer Support:
If you are not satisfied with our response, you may contact the Digital Ombudsman at: https://www.agid.gov.it/it/agenzia/difensore-civico-il-digitale/dichiarazioni-accessibilita
Maccorp headquarter:
via Fatebenefratelli, 5
20121 Milano
Maccorp Italiana S.r.l. © Copyright 2026 | Tutti i diritti riservati.
